FAQ
Frequently Asked Questions (FAQ)
ORDER & PAYMENT
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout.
Follow the steps to enter your shipping details and complete payment.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and other
available payment options at checkout.
Q: Can I cancel my order?
A: Orders can be cancelled within 12 hours of placing them. Once processed
or shipped, cancellation is not possible. Please email us immediately at
support@theclickbuy.com if you wish to cancel.
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SHIPPING & DELIVERY
Q: How long does delivery take?
A: Metro cities: 5–10 business days. Other cities: 7–15 business days.
Delivery times may vary depending on your location.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
You can also track your order at: theclickbuy.com/apps/track123
Q: Do you offer free shipping?
A: Free shipping may be available on orders above a certain amount.
Check the website for current offers.
Q: Will all items in my order arrive together?
A: Sometimes items may arrive in separate packages depending on availability
and supplier location.
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RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused and
in original packaging. Please refer to our Return & Refund Policy for details.
Q: How do I initiate a return?
A: Email us at support@theclickbuy.com with your order number and reason
for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and
inspect the returned item.
Q: What if I received a damaged or wrong item?
A: Please contact us within 48 hours of delivery with your order number
and a photo of the item. We will arrange a replacement or full refund.
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PRODUCTS
Q: Are your products genuine?
A: Yes! We carefully source all our products to ensure quality and value
for our customers.
Q: Do your products come with a warranty?
A: Warranty details vary by product. Please check the individual product
page for warranty information.
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CONTACT US
Q: How can I contact customer support?
A: You can reach us at:
Email: support@theclickbuy.com
Website: theclickbuy.com
We typically respond within 24–48 hours.