Refund policy
Overview
At TheClickBuy, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Eligibility
- Items must be returned within 7 days of delivery
- Items must be unused, unworn, and in their original packaging with all tags intact
- Proof of purchase (order number) is required for all returns
Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products
- Undergarments and innerwear
- Digital products or downloadable items
- Items marked as "Final Sale"
- Damaged items due to customer misuse
How to Initiate a Return
1. Email us at support@theclickbuy.com within 7 days of receiving your order
2. Mention your order number and reason for return
3. Our team will respond within 24-48 hours with return instructions
Return Shipping
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping service
- Original shipping charges are non-refundable
Refund Process
- Once your return is received and inspected, we will notify you via email
- If approved, your refund will be processed within 5-7 business days
- Refunds are issued to the original payment method only
- It may take an additional 3-5 business days to reflect in your account
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and a clear photo of the item. We will arrange a replacement or full refund at no extra cost.
Order Cancellations
- Orders can be cancelled within 12 hours of placing the order
- Once an order is processed or shipped, it cannot be cancelled
Important Note
Our products are shipped directly from our supplier's warehouse. Delivery times may vary depending on your location. Import duties or customs charges (if applicable) are the responsibility of the buyer.
Contact Us
Email: support@theclickbuy.com
Website: theclickbuy.com