Return Policy

At theclickbuy.com, we strive to provide our customers with quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return within 7 days from the date your order is delivered.

Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 7 days of the delivery date.

• The product must be unused, unwashed, and in its original condition.

• The item must be returned with its original packaging, tags, accessories, manuals, and any complimentary items received with the order.

• The product should not be damaged, altered, or show signs of use.

Non-Returnable Items

The following items are generally not eligible for return unless they are received damaged, defective, or incorrect:

• Products marked as Non-Returnable on the product page.

• Personal care, hygiene, and beauty products that have been opened or used.

• Innerwear, socks, and other intimate wear.

• Gift cards, digital products, and downloadable items.

• Customized or personalized products.

• Products damaged due to misuse, improper handling, or normal wear and tear.

Damaged, Defective, or Wrong Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support within 48 hours of delivery. Kindly share your order number along with clear photos or videos of the product and packaging so we can investigate and resolve the issue promptly.

Return Process

1. Contact our customer support team and submit your return request.

2. Provide your order number and the reason for the return.

3. If your return request is approved, you will receive return instructions.

4. Pack the item securely in its original packaging and send it back as instructed.

5. After the returned product is received and passes our quality inspection, your return will be processed.

Quality Inspection

All returned products undergo a quality inspection. If the returned item does not meet our return eligibility criteria, we reserve the right to reject the return and send the product back to the customer.

Return Shipping

If the return is due to a damaged, defective, or incorrect product sent by theclickbuy.com, the return shipping cost will be borne by us.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for the return shipping charges unless otherwise stated.

Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to our return policy.

Need Help?

If you have any questions regarding returns, please contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.

This version reflects the structure commonly used by leading online stores while remaining clear and customer-friendly. Before publishing, make sure the policy matches how your business actually operates.

Refund Policy

Welcome to theclickbuy.com. We value our customers and strive to provide a smooth shopping experience. Please read our Refund Policy carefully before making a purchase.

Eligibility for Refund

Customers may request a refund for eligible orders in accordance with our Return Policy. Refunds will only be processed after the returned product has been received by our supplier and has passed the quality inspection.

The returned item must:

• Be unused and in its original condition.

• Include all original packaging, accessories, manuals, and tags (if applicable).

• Not be damaged due to misuse, negligence, or improper handling by the customer.

If the returned product does not meet the above conditions, the refund request may be rejected or a partial refund may be issued, depending on the condition of the item.

Refund Processing Time

Once the returned item has been received by our supplier and verified to be in satisfactory condition, the refund will be processed within 15 working days.

Please note that the inspection process may take additional time depending on the nature of the product.

Refund Method

All refunds will be issued only through the original payment method used for the purchase or directly to the customer's own bank account, where applicable.

We do not process refunds to any third-party bank account, wallet, payment method, or any account that does not belong to the original customer. This policy is implemented to protect our customers against fraud and unauthorized transactions.

Banking Delays

After the refund has been processed by theclickbuy.com, the time taken for the amount to reflect in your account depends on your bank or payment service provider.

Please note that delays may occur due to:

• Banking processing times.

• Weekends and public bank holidays.

• Technical issues or scheduled maintenance by banks or payment gateways.

• Other circumstances beyond our control.

Such delays are not the responsibility of theclickbuy.com.

Non-Refundable Situations

Refunds may not be approved in the following cases:

• Products returned in damaged or used condition.

• Missing original packaging, accessories, or components.

• Returns made outside the eligible return period.

• Items specifically marked as non-returnable or non-refundable at the time of purchase.

Cancellation of Orders

If an order is cancelled before it has been shipped, the refund will be processed through the original payment method in accordance with our standard refund timeline.

Contact Us

If you have any questions regarding your refund or return request, please contact our Customer Support team.

Website: theclickbuy.com

We appreciate your patience and thank you for shopping with theclickbuy.com.